SignUpGenius Help
Frequently Asked Questions
Account Questions
For Sign Up Users
For Sign Up Creators
Privacy Questions
Other
Account Questions
How do I change my name, email, or password?
You can update any of your profile information at any time. Login to the site with your email and password. To change your name and email, click on "My Profile" in the right hand navigation of the "My Account" page. To change your password, click on "Reset My Password" in the right hand navigation of the "My Account" page.
I can't remember my password! Help me!
What?! Did you try your dog's name? How about your birthday? Oh... I see... you used a good password that no one could guess. Even yourself. Now that's smart. Seriously... it's not a problem. Underneath every login box there is a "Forgot My Password" link that will allow you to email yourself the password. If you try that link and it says that you never registered... then you may have mistyped your email address when you signed up. If that's the case, contact our support staff and we'll try to track down your login for you.
I have two accounts at SignUpGenius. Can I combine them?
Two accounts? You always were an over-achiever, weren't you? We can definitely help, but this can't be done automatically right now. Send us a tech support email and list the email and password for both accounts and tell us which account you want to keep. We'll combine all your sign ups and information into the one account.
For Sign Up Users
Do I have to register for your site to sign up for something?
You don't trust us, do you? Well, with all the crazy sites out there... we don't blame you. Let us assure you that we NEVER sell or pass on your profile information. Plus we make sure that your email is NEVER publicly displayed on the internet where someone unauthorized could grab it. On top of that, if you ever change your mind and want to completely delete your information from our system... just contact us and we'll get it done immediately. We ask for a minimal amount of information when you create an account... just enough to allow you to manage your data and for us to customize the site to your liking.
That said, we actually don't decide whether or not to require you to sign up. That decision is made by the creator of the sign up list. We offer multiple security options when you create a sign up list and let the creator choose how they want to handle their group. Honestly... usually first time users worry a lot about this. But after people use our service once or twice and realize how helpful it is... we find that everyone wants to have accounts because it provides a lot of great extra functionality.
Help! Why do I see Edit/Swap/Delete buttons next to my sign up? Am I signed up?
No worries... step back from the ledge! The EDIT/SWAP/DELETE buttons are just there so that you can modify your sign up if something changes for you. You are completely signed up!
Those buttons ONLY show up for you... when you are logged into the site. If you want to see what the sign up looks like for other people, then click on the "logout" button in the upper right hand part of the page, and then do a REFRESH of the sign up page. Then if you ever need to change your sign up, you just login to the site with the same username and password that you used to sign up and your EDIT/SWAP/DELETE options are there for you.
My plans changed. How do I change my sign up or RSVP?
Well, well, well. So Mr. Busybody with the changing plans is trying to get out of your sign up responsibility, eh? Ok, ok... we'll help you. Go to the homepage of SignUpGenius.com and login with the email and password that you used to sign up or RSVP. This will take you to the "My Account" page which will show you all the sign ups that you have responded to. Click through to the sign up and you will be able to edit your RSVP or revise your sign up item. If the sign up is in RSVP format, you will see your RSVP right at the top of the screen and be able to adjust it. If the sign up is a sign up format, you will see an "edit" button next to the item you signed up for. And this time, how about double-checking the calendar? :)
Your crazy site won't let me sign up! What's the deal?
I know, I know... you get an email and you take the time to go to this new wacky online site called SignUpGenius, choose what you want to sign up for, enter your information... and BAM... your sign up is rejected. What's with that?! Please... before you go all postal and come to our offices with a dull machete... let's see if we can troubleshoot for you.
If your sign up is rejected, you should have received one of a couple error messages.
If you get:
"There is already a member with the email xxxxx. If you are already a member, you should login with your email and password instead of registering. If you forgot your login password, click here."
This means that you already have a membership account at SignUpGenius. To sign up for something... make sure you select the button "I am a SignUpGenius Member" and login with your email and password. The system will not let you register again as a new user if you are already a member. If you forgot your password, click the password link and you will get a chance to reset your password.
If you get:
"This is a PRIVATE sign up list and posting is restricted to those who received an official invite email from SignUpGenius.com. If you received an email directly from the creator of the sign up instead of one from SignUpGenius.com, then the creator of the sign up may have made a mistake when setting up the sign up security and should contact our support team immediately. If you did receive an official SignUpGenius invite email, please make sure you are signing up with the same email address where you received the SignUpGenius invite."
If you get this message, it is usually the fault of the sign up creator, not the person trying to sign up. We offer multiple security levels on our sign ups, so that each one can be different. That's a great thing in terms of providing flexibility, but sometimes the sign up creator just gets confused and will designate a sign up as PRIVATE, but then not include all the emails of their members in the approved list. So... what can you do? Contact the creator of the sign up and ask them to add your email to their approved group list so that you can finish signing up. If the sign up creator doesn't know how to do that... then they probably should talk to our support team for some help... or at least read through our handy-dandy and occasionally caustic FAQs page.
If you get:
"I'm sorry, but you can not sign up because the creator of the sign up just doesn't like you."
If you get this message, we would be quite surprised... because there is honestly no ability in our system for a sign up creator to say this. But... it sure would be funny if there was.
For Sign Up Creators
How do I send more invite emails after my sign up is live?
To add more invites, login to the site with the username and password that you created the sign up under. Then view your sign up. At the top of the page will be an "Administrator's Toolbar" with a button for "Send Invites" that will allow you to invite more people.
How do I edit my signup if I have a change?
You can edit your dates and sign up slots at any time! Simply login to the site using the username and password that you created your sign up with. From the "My Account" page, you will see a listing of all the sign ups that you have created. Click on "edit" next to the name of your sign up and you will be taken back to the configuration screens.
How do I send a reminder email to those that haven't signed up?
What? There are people that haven't signed up yet? The nerve of these people! No worries - we've got you covered. Login to the site with the username and password that you used to create the sign up. Then view your sign up. At the top of the screen is an "Administrator's Toolbar" that will have a button for "Send Email." Click here and you'll see our really nifty bulk email tool that will let you email everyone in your group that hasn't signed up or everyone that has signed up!
What security setting would you recommend for my sign up?
There are four different security settings and each have their own advantages and disadvantages.
PUBLIC: This is by far the easiest for your users, because anyone can sign up and your users don't even have to enter their emails and create an account. The two downsides are that it is the least secure and it can also be harder to manage if people are not creating SignUpGenius accounts, because they will not get email reminders and they can't update their information themselves.
PUBLIC WITH EMAIL: We recommend this for all sign ups that involve large groups of people (more than about 30). This setting allows anyone to sign up... so you can send the link out to as many people using your own email or even post the link on your website. It requires that people create an account and enter their email to sign up - so you can be assured that your users will get email reminders, can mange their information, and you can utilize the bulk email tools.
PRIVATE GROUP: We recommend this for any small group where you know everyone's email and can enter them all into our system. The PRIVATE setting has the added security of only allowing posts from your approved list of emails. Since all email invites are sent through our system, it utilizes the full functionality of our tools including viewing stats and a more complex bulk email tool.
PASSWORD PROTECTED: This setting has a blend of security and flexibility. It is the most secure, because an additional password is required to even SEE the sign up. Once the password is entered correctly, the user has the option to either create an account or just enter their name. The downsides are that the extra password does cause some confusion with users who aren't real tech-savvy. Additionally, since it doesn't REQUIRE that your users create membership accounts, you will not be able to utilize all of our functionality since not all users may have their emails in the system.
Can I use a group email alias for my sign up?
We're so glad you asked... because group email addresses can really cause problems with our system. We kindly ask that you never enter a group email alias into our system. The problem is that our emails are carefully designed to make it easy to sign up with the email that the invite was sent to. So what can happen is the invite goes out to everyone via the alias then someone accidentally signs up using the email alias as their email. Then everyone in the group starts getting notifications and reminders intended for one person. Trust us... you will NOT be popular with your group after this.
If you have a group email alias for a large group, there is a way to utilize it. Create your sign up and be sure to choose PUBLIC WITH EMAIL for the security setting. This will make sure that anyone can sign up without being in our system first. Then you can publish your sign up using only your own personal email. Once it is published, you can send the web address of your completed sign up out to your entire group email list... using your own email program. And plus - doing it this way you'll be considered a tech genius with your group for setting up the sign up online!
This stupid system won't accept the emails I am entering for my group!
Hey there... watch the language and we'll try to help. When you create a sign up, you will see a text box that will allow you to add emails for your group. These emails can either be separated by commas or by line breaks. Keep in mind that you only want the email address to be in the box. That is... you want your list to look something like this:
Jerry@Seinfeld.com, Elaine@Seinfeld.com
Not like this:
"Jerry Seinfeld" <Jerry@Seinfeld.com>, "Elaine Bennes" <Elaine@Seinfeld.com>
And whatever your event is... you definitely do NOT want to invite Kramer.
Can I have more than one sign up administrator?
This is a great idea and one that several people have suggested. We do have it on our development list for 2010, but it is not currently available. For now, if you need multiple people to administer a sign up, you will have to share the username and password with each other.
Alternately, if one person creates the sign up and you want someone else to manage it going forward... just fill out the technical support form and we can transfer the sign up from one account to another. You will need to send us the username and password for both accounts and who you want to manage the sign up going forward.
Which "Genius Wizard" should I use? How do I find the RSVP function?
The "Genius Wizards" try to make the setup a little easier by having text that better fits the type of sign up you are creating... but they are nearly identical and you can pretty much use any of them to create your sign up. If you aren't sure, choose the "People Genius." The only time it makes a big difference is if you want to do an RSVP format event. The RSVP format (where every person must RSVP, not just sign up) is available on one-time events only, so you should always choose the "Party Genius" if you want an RSVP format sign up.
How can I see who I invited to the sign up? Did I already email my Uncle Earl?
I sincerely hope you included Uncle Earl, because the event won't be quite the same without him there. Here's how you check. Login to the site with the email and password that you used to create the sign up. From the "My Account" page, click on the "My Groups" link in the right hand navigation. This will allow you to add/edit/delete people from your group. Keep in mind that this area is independent of the sign ups and will not send invite emails. If you want to send invites, you should login to the site, view your sign up, and click on "Send Invites" in the "Administrator's Toolbar" that you will see at the top of the page. Oh, and please tell Uncle Earl we said hello... and that he owes us five bucks.
Can I download a list of everyone that signed up?
Can you download a list of sign up users? Can monkeys drool?! YES, of course! We have a handy-dandy utility called "custom reports" that lets you build a list of people that have signed up for one or more sign ups and export them to Excel. To check it out, login to the site with your email and password. You'll find the "Custom Reports" link in the right hand navigation of the "My Account" page.
How can I tell who has viewed my sign up?
Have you thought of calling your friends and asking them? Oh, I see... it's too much work to actually personally interact with people... gotcha. Ok, then... we provide a STATS page that lets you see who has visited your sign up page. Well... at least as best as we can determine it. The stats page is most useful when you have a private group, since we send the email invites and can determine when they click to your sign up. There are still some cases where we just can't tell because of the way their browser or security software masks who they are. But in general, the stats page should be very helpful. When your stats page says "UNKNOWN" it is because we just don't know exactly who that click was.
To get to the STATS page, login to the site with the email and password that you created the sign up with. Then view your sign up. At the top of the screen is an "Administrator's Toolbar" with a link to the stats.
Can I make my sign up inactive?
We do not currently have the ability to make a sign up inactive. However, in the next year, we have plans for lots of upgrades, including this one. Right now, you can only delete your sign up. Additionally, what a few people have done is change the security setting of their sign up to a PASSWORD protected sign up (without telling anyone the password) when they want to shut it down and not allow anyone to sign up.
How do I allow more than one person to sign up for pickled tuna?
Yum... pickled tuna. No wonder you want more than one person to bring it! No problem. In fact, there are actually a couple ways to do this. The easiest way, is to utilize the QUANTITY feature. When you enter your item, choose a "Quantity" that is equal to how many people you want to bring the item. The sign up form will keep showing the "sign up" button until the full quantity is reached. You can use this in numerous ways. For example, if you wanted ten 2-liters of soda at your event... you can enter a quantity of ten and then each user can sign up and mark down how many they are going to bring.
You might be confused if you are the first person to sign up for the item and then you notice that the sign up button is no longer showing even though more quantity is needed. No worries... this is only because you have already signed up and the system knows who you are. We don't show you the sign up button, since you are already signed up! Now, if you decided you want to bring more, simply EDIT your item and change the quantity. Other users will still see the sign up button until the quantity is reached. If you don't believe us (have we ever lied to you before?) then you can click on the "logout" button at the top right of the screen and refresh the page to see what the sign up looks like for other people.
Now... some people prefer not to use the quantity feature and instead like to enter the item multiple times into the sign up form. It essentially works the same way, but it looks a little different on the form. If you enter it more times, it creates more visual slots so that people can visibly see how many items are needed.
Try both ways out and see which you like... then feel free to send us the pickled tuna leftovers!
How do I sign up people that don't have emails?
What?! Some people do not have an email? How do they receive SPAM??? Next you'll be trying to tell us they aren't even on Facebook! Ok, seriously... there might be some people without an email or perhaps situations where you don't know their email. No problem. Simply login to our site and view your sign up. At the top of the screen is an "Administrator's Toolbar" that will give you an option to "Sign People Up." And, um, this probably goes without saying... but if the user doesn't have an email... they won't get email reminders. But on the good side, they also won't get requests for help from Nigerian Government Officials either.
I selected a PRIVATE GROUP, but then someone outside my group visited my signup! Is something wrong?
Sorry for any confusion. The PRIVATE GROUP restricts who can POST to your sign up, not who can VIEW it. Technically, anyone can view your sign up, although it would be pretty rare that someone would find it if they weren't sent an invite. We did consider setting the system up so that PRIVATE GROUPS restricted viewing too... but we felt that increasing the security to that kind of level would make it so locked down that it would cause lots of hassles for users. If your information is extremely sensitive and you absolutely cannot have people viewing it... then you want to choose the PASSWORD PROTECTED sign up security level.
I added all my dates in the form, but they aren't all showing in the preview or live view. Am I going crazy?
You may in fact be going crazy, but please don't put the blame on us. It's probably your kids fault. Anyway, if you have entered all your dates in the sign up form, but don't see them all on the actual sign up... then you probably have not associated the dates to the items properly. Many people don't fully understand the "Show for Date & Time" column on tab 4 of the configuration screens. Let's say that you are hosting a 10-day climbing conference for monkeys and you need to get some folks to sign up and bring "bananas" on each of the ten days. You do not need to enter "bananas" ten times on the fourth tab of the configuration screens. Instead, you should enter bananas once, and then choose all the dates that you need bananas. You can press the control key and click to select more than one date in the box. If you need bananas on every day, then select ALL. This makes setting up your sign up much quicker and easier to manage. If you go back and add another date at a later time... you will need to make sure that new date is associated to the items that you want on the sign up form for that date. Make sense? Still feeling crazy? Calm yourself and have a banana.
Can I sign people up myself as an administrator?
Yeppers. Login to the site with the email and password that you used to create the sign up. Then view your sign up. At the top of the screen you will see an "Administrator's Toolbar" with buttons that will allow you to add or delete sign up items.
Can I sign people up on paper at a physical event?
Sure... we've got you covered! You can actually combine a physical sign up sheet with the online sign up. Create your online sign up and let people sign up that way. Then when it comes time for your event, login to our site with the username and password you used to create the sign up. View the sign up and at the top of the page you will see an "Administrator's Toolbar" with a "Printable Version" button. Print out your sign up and take it to the event. Then bring the paper home and sign back into the site. Return to your sign up and use that "Administrator's Toolbar" to enter the people from the paper back into the system so that the slots are reserved and they receive email reminders.
Why does the status of my sign up say "Not Published"? Don't you like me?
No, we like you. We really, really like you. There is no approval process on sign ups - they are published immediately. Therefore, if the status of your sign up is listed as "Not Published" on the "My Account" page, this simply means that you haven't yet completed all the steps to bring your sign up live. Click on "edit" next to the name of your sign up and then make sure you complete the final steps to bring the sign up live. When you are finished, you will receive a confirmation screen that tells you the web address of your live sign up.
Help! I'm going to pull my hair out! I keep getting a pop-up error when editing my sign up!
Please don't pull your hair out. Some of us are thankful for every strand of hair we have. We do understand your frustration, though. We are aware of an issue that happens with very large sign ups on either the edit dates or edit items pages. The issue is that when there are a lot of sign up items or dates... the browser gets overwhelmed at the complexity of the page and starts throwing errors. This doesn't happen every time... but apparently just sometimes when your browser is in a bad mood. For now, the way to fix it is to close your browser and open it again and access the page. We are working on a more permanent solution... reworking the page so that it is easier for browsers to handle. Until then, please have patience with us... and go easy on the hair.
How do I delete a sign up or delete a date from a sign up?
First, we need to clarify that sign ups can only be completely deleted by their creators. If you are someone that has signed up for lots of things and you no longer want to have an old sign up listed on your my account page... that is a slightly different issue. For you, we plan to revise the My Account page soon so that old sign ups are archived and no longer showing on your page, just so it looks all nice and neat for you!
For sign up creators... you can delete the sign up completely by logging into the site with the email and password that you used to create the sign up and then clicking on "delete" next to the name of your sign up on the My Account page. You can also "edit" your sign up and delete a specific date from your sign up. At this time, we don't have the ability for old dates to automatically drop off your sign up. But we plan to upgrade and have that feature sometime in 2010.
How do I import emails from my address book?
How you do this depends a little on how you have your contacts stored. Right now, we have a text box that allows you to type or cut/paste lists of emails into the system. Usually we tell people to export their list into something like Excel... and then cut/paste the email column into our system. The emails can either be separated by commas or line breaks, so this usually works. Keep in mind that you want only the email address to be in the box. I.e. you want it to be: Jerry@Seinfeld.com and not "Jerry Seinfeld" <Jerry@Seinfeld.com>. If you need further assistance, you can email our tech support and we can help you get your emails into the system. If you already have a group email alias... check out the answer to that question too.
How can I change the order that items are listed on my sign up?
I see... you're a real control freak, eh? Have to have everything perfect? We can relate. Unfortunately - right now the items are just sorted in alphabetical order. If you need to adjust the order, you can put some letters in front of your items a), b), c), etc. But in a future upgrade, we do plan on having the ability to move things all around to please all those people who have to have it just right! Thanks for being patient with us until we get that fully integrated.
One other note: often when people ask this question... it is because they are entering TIMES in the items screen. They then don't understand why 11 am is listed before 9 am. You can save yourself a little bit of headache by entering all the time slots on the DATES configuration screen (tab 3) instead of the ITEMS configuration screen (tab 4). Dates and times will be sorted properly if entered in the dates screen. If you want to enter your times on the items screen, you would have to use a 24 hour clock to get them to sort properly since it is alphabetical: 09:00, 13:00, etc. Still confused? Drop us a tech support email.
Help! I think that my email invites are not going through!
Email can be extremely frustrating these days... particularly for a site like ours. Even though we only send legitimate emails that people want, sometimes virus software and server firewalls still block our emails because of over-aggressive protection. Here is what you should do:
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Verify that you have the correct email addresses in your group. To do this, login to the site and click on "My Groups" from the right hand navigation on the "My Account" page.
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Have your users check and see if the message was accidentally diverted into their JUNK email folder. Most email programs will let you "white list" an email address so that it won't get sent to JUNK. All our emails come from either "support" or "info" at the web address of our site.
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Check and see if all the emails you are having problem with are from the same source. For example, if everyone that is not receiving the email is from a specific company... then that company may be blocking our emails with an over-aggressive firewall. You can then put in a request to the IT department to make sure that SignUpGenius.com emails are allowed through.
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If you need further help, fill out the tech support form and tell us the emails that seem to be having the problem so that we can investigate it.
Can I attach a document to my sign up?
Yes and no. We don't have that specific function built in... although it will be offered in a future upgrade. But you can still make it work by linking to the file from your description area. Load your file to a web server or create it using a free web service like GoogleDocs. Then insert the link in the descriptive area of your sign up.
How can I send my signup to someone for approval before making it live?
So, you've got to get the Big Kahuna to sign off first, eh? We understand. Right now, we don't have an approval system in place... but you can accomplish this by first bringing your sign up live without sending it to everyone. To do this, enter only your own email and the email of the Big Kahuna when you are bringing the sign up live. After the Big Man (or Big Woman) checks it out and approves, you can then return to the site and enter the rest of the emails for your group and send out the invites to everyone else. Some people like to use this technique all the time... sending it to themselves first... then going back and adding their group once they are confident everything looks good. To send more invites later, login to the site with your email and password, view your sign up, then click on "Send Invites" in the "Administrator's Toolbar" at the top of the screen.
Just make sure that you return to the site and enter the rest of your emails... especially if you chose PRIVATE GROUP! You can't just email people yourself with a private group because no one can sign up with a private group unless you enter their email in to our system. You can read up on the different security types to find ways around this.
Can I have a sign up with both people and food? Which genius wizard do I use?
You can customize the sign ups in all kinds of ways. Although our Genius Wizards are geared for either food or people for simplicity... you can easily do both on the same sign up. Just choose the "People Wizard" and then include your food items on the "People Needed" screen right next to your volunteer slots.
My sign up does not need a date! I'm completely confused on how to use your system.
Easy there, it's going to be all right. Although it doesn't happen too often, some sign ups do not require a specific date. An example might be if you are wanting people to bring in school supplies to a classroom, but there isn't a specific date people have to bring them in on. In this kind of scenario... just enter a single date that is the "deadline" for people to bring in their items. The date will only show at the top of your sign up. You might also choose to turn off the "reminder emails" as you are setting up your sign up if they are not applicable.
Privacy Questions
Do you sell or pass on my profile information in any way?
No. Nope. No way. Absolutely not. We do not sell or give out our membership information to any third party vendors. We don't like getting spam and we figure none of our members do either!
Do my group members have to become members of SignUpGenius in order to sign up?
At SignUpGenius, we're all about flexibility and customizability! So we let the creator of the sign up make the decision on whether group members have to become members of SignUpGenius, as there are advantages and disadvantages to each.
When you create a sign up, you have the option of four different security settings. Two of them do NOT require membership and allow people to only enter their names when they sign up. Two of the options do require site membership and require users to enter their name, email, a password and a couple other quick fields. Some first time users are worried that we sell or share emails (we absolutely do NOT) so they like to have as little requirements as possible. Usually after people use our site once or twice, they then like to require membership/emails because it provides a lot of great additional functionality for managing the sign up.
Here's the breakdown of security options and their relationship to membership:
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PUBLIC ANONYMOUS: Anyone can view and sign up. Email/membership is not required.
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PUBLIC WITH EMAIL: Anyone can view, but sign up requires a valid email/membership.
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PRIVATE GROUP: Only those in your approved group can sign up. Email/membership is required.
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PRIVATE PASSWORD: Access is restricted to those that enter the password, but email/membership is not required.
The security options for your sign up are on the "Members & Sign Ups" tab of the configuration screens. There are helpful tips at the right of that page with more details on each of the security settings and the advantages/disadvantages of each.
I love your service, but my group doesn't want to have advertising on our sign ups!
We understand. For some children's groups and religious organizations... advertising is not an option. We currently use an advertising system from Google that does not allow us to see the advertising beforehand. Most of the time, there is no problem and the advertisements are from large national corporations. But we have had a handful of times where an advertisement sneaks through and has been offensive to the group that was signing up. We block those ads as soon as we find out about them.
To help with this issue, in 2010, we are planning to unveil a pro-version of SignUpGenius that will allow you to have additional features and will remove the advertising for a small subscription fee. We don't have that complete system in place yet. However, if advertising is a dealbreaker and you can't wait for the subscription system... if you ask REALLY, REALLY nicely... we might be able to help you out in the meantime. Contact us via the technical support form and we'll see what we can do.
Other
This site is AMAZING! Can I send you money or a gift card or something? How do you guys make a living?
That is so incredibly nice of you to think of us!! Right now our site is built on an advertising model. We're gradually growing, so we'd greatly appreciate you spreading the word to your friends via email, Facebook, twitter, phone, or even telegraph. In the coming year, we will be offering a professional version of SignUpGenius that will charge a small subscription fee in exchange for some additional functionality and no advertisements. But don't worry... we'll always keep our free version in place!
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